ORDERS & SHIPPING
What is your shipping policy?
Domestic/USA Orders:
All US orders placed on the CherrySwim website can be shipped anywhere in the United States, including Hawaii and Alaska. We ship all of our US orders via USPS.
Canada/International Orders:
We are now shipping internationally via FedEx International Priority, however, please note the following for ALL NON-US Orders:
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Cherry Swim is not responsible for any duties, taxes, or any other customs clearance charges you may be assessed by your local customs agency. We are not able to mark packages as "Gifts" or undervalue your shipment by any means.
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Please note that FedEx will work with you directly in case any duties, taxes, and/or other customs charges are to be payable before releasing your package.
Please note that there could be a delay in processing and shipping your order if we encounter any issues with the billing information provided.
How can I check my order status?
Locate your tracking number within your order confirmation email. Still having trouble? Please email us at info@cherryswim.net.
What are your shipping options?
Domestic/US Orders:
We offer free shipping on orders of $50 or more. Any orders under $50 is charged a shipping fee based on their state .
International (Non-US) Orders:
We offer FedEx International Priority service globally. The cost to ship your package will be displayed to you during checkout.
Can I change/cancel my order?
Please email us at info@cherryswim.net immediately with your order number. We will do our best to assist you but may be unable to change or cancel your order because we ship most orders the same day.
Does Cherry Swim LLP ship internationally?
Yes, we do! We are now shipping to Canada and internationally via FedEx International Priority, however, please note the following for ALL NON-US Orders:
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Cherry Swim LLP is not responsible for any duties, taxes, or any other customs clearance charges you may be assessed by your local customs agency. We are not able to mark packages as "Gifts" or undervalue your shipment by any means.
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Please note that FedEx will work with you directly in case any duties, taxes, and/or other customs charges are to be payable before releasing your package.
Does Cherry Swim price match?
We do not price match with retailers selling our swimwear.
RETURNS & EXCHANGE!
At this moment, we do not accept returns!
We guarantee 100% customer satisfaction. If you are unsatisfied with your purchase, you may exchange the item for a different item.
Qualifications for Exchanges:
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No exchanges are allowed on items marked “FINAL SALE”.
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Swimsuits cannot be worn, washed, or altered.
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No visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.
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All tags must be intact and returned in their original packaging.
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The hygienic liner must not have been removed or reattached (please note, we will be able to tell if the liner has been reattached.)
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The exchanged items must be received in our warehouse no later than 30 days from your original order date.
Our system will present you with the option to exchange the unwanted product for a different size, different color, or a different product altogether.
A shipping label will be generated for you, at no cost, for you to drop off the unwanted item. Once our system detects that the unwanted item has been dropped off and scanned by the carrier (FedEx, USPS, UPS, etc), your exchange order will immediately be placed!
In the odd scenario, the item you have requested to exchange for may become out-of-stock and no longer available (due to the time delay between you requesting your exchange, and actually dropping off your item at the carrier's outlet). In this case, we will reach out to you to advise you of alternate options available to you.
I bought my Cherry Swim swimsuit at a retail store or from a different website. Can I return it to you?
We are only able to accept returns/exchanges for purchases made through cherryswim.com. We suggest reaching out directly to the company you made the purchase from to process your return/exchange.
Can I pick up my order?
At this moment, we do not offer pick ups. We are working to provide you with that option soon. All orders will be mailed to the address that has been provided.
CUSTOMER SERVICE
What are Cherry Swim’s customer service hours?
We are available Monday through Thursday from 9am to 4pm CST and Friday from 9am to 1pm CST We are closed on major holidays.
New Year’s Eve
New Year’s Day
Martin Luther King Day
President’s Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Indigenous Day
Veteran’s Day
Day before Thanksgiving Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
What size do I need to order?
View our Size chart for a size chart and measuring tips. If you need more assistance, please email us at info@cherryswim.net, someone will contact you and we will do our best to help you find the perfect match.
What if I received a defective or damaged product?
Limited Warranty
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We want you to be satisfied with your purchase of our swimwear products and will do our best to assist you in the unlikely event of a manufacturer’s defect. Our limited warranty is valid to the original product owner for nine months from the date of purchase and covers defects in materials and workmanship that may occur under normal wear. Unfortunately, we are not able to assist with, do not warranty, and are not responsible for damages caused by misuse, abuse, accidents, alterations, and the natural breakdown of materials over time or conditions that may be reasonably expected with normal wear or failure to follow our care instructions. All determinations as to whether a damage was a manufacturer’s defect or not shall be subject to our sole discretion.
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This limited warranty only applies to original products purchased through Cherry Swim. Unfortunately, we cannot assure the quality or genuineness of products purchased through any other third parties.